Privacy Policy

First Harbor Global Logistics Inc. ("FHL," "we," "our," or "us") is committed to protecting the privacy of individuals who visit our website, submit inquiries, or use our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at [website URL] (the "Site").

By accessing or using the Site, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit a quote request or inquiry form (name, email address, phone number, company name, shipment details, cargo specifications)
• Book a consultation through our scheduling system (name, email address, preferred date and time)
• Subscribe to our email communications (email address, name, company name)
• Apply for a career opportunity (name, contact details, resume, work history)
• Contact us via email, phone, or other communication channels

Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

• Device and browser information (browser type, operating system, device type)
• IP address and approximate geographic location
• Pages visited, time spent on pages, referring URLs, and navigation patterns
• Cookies and similar tracking technologies (see Section 5)

Information from Third-Party Services

We may receive information from third-party services we use to operate the Site, including analytics providers and advertising platforms.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests, inquiries, and service-related communications
• Provide, operate, and maintain our logistics services
• Schedule consultations and follow up on service inquiries
• Send email communications related to services you have expressed interest in (with your consent)
• Analyze Site usage to improve user experience and content
• Comply with applicable laws, regulations, and legal obligations
• Detect, prevent, and address fraud, security issues, or technical problems

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with the following categories of recipients:

Service Providers. We share information with third-party service providers who perform services on our behalf, including:

• Webflow Inc. (website hosting and form processing)
• MailerLite (email marketing and automation)
• Google LLC (analytics and advertising, including Google Analytics and Google Tag Manager)
• Calendly LLC (appointment scheduling)

These providers are contractually obligated to use your information only as necessary to perform their services for us and in accordance with applicable data protection laws.

Logistics Partners. When you request a quote or engage our services, we may share relevant shipment and contact information with our logistics partners, carrier networks, and operational teams in Singapore and the Philippines to fulfill your service request. Partner names are not disclosed publicly on our Site.

Legal and Regulatory. We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers. In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4. International Data Transfers

FHL operates in both Singapore and the Philippines. Your information may be transferred to and processed in either country, regardless of where you access the Site. By using the Site, you consent to the transfer of your information to these jurisdictions.

We take reasonable steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it, consistent with the requirements of the Singapore Personal Data Protection Act (PDPA) and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activity on our Site.

Essential Cookies. Required for the Site to function properly. These cannot be disabled.

Analytics Cookies. We use Google Analytics (via Google Tag Manager) to understand how visitors interact with our Site. Google Analytics uses cookies to collect information about page views, session duration, and traffic sources. This information is aggregated and anonymized.

Marketing Cookies. If you opt in, we may use cookies to deliver relevant advertising and measure the effectiveness of our Google Ads campaigns through conversion tracking.

You can manage your cookie preferences through our cookie consent banner when you first visit the Site, or by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of the Site.

For more information about Google Analytics and your choices, visit: https://tools.google.com/dlpage/gaoptout

6. Email Communications

If you subscribe to our email communications or submit a quote request, we may send you service-related emails through MailerLite. Each email includes an unsubscribe link. You may opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.

Transactional emails related to active service engagements (e.g., shipment updates, quote responses) are not considered marketing communications and may continue even if you opt out of marketing emails.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Quote request and inquiry data: retained for up to 3 years after your last interaction
• Email subscriber data: retained until you unsubscribe or request deletion
• Analytics data: retained in accordance with Google Analytics default retention settings
• Career application data: retained for up to 1 year after the relevant recruitment process concludes

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Under the Philippine Data Privacy Act (RA 10173):

• Right to be informed about how your data is collected and processed
• Right to access your personal information held by us
• Right to object to the processing of your personal data
• Right to erasure or blocking of your personal data
• Right to rectify inaccurate or incomplete data
• Right to data portability
• Right to file a complaint with the National Privacy Commission

Under the Singapore Personal Data Protection Act (PDPA):

• Right to access your personal data held by us
• Right to request correction of your personal data
• Right to withdraw consent for the collection, use, or disclosure of your personal data

To exercise any of these rights, contact us using the information provided in Section 11.

9. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data privacy rights, please contact us:

First Harbor Global Logistics Inc.

Singapore Office:27 Mandai Estate #07-05Innovation Place Singapore

Philippines Office:Unit 301, Chinohills Development IncEscolta Street, Binondo, Manila

Email: [privacy email address]

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

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Freight costs eat into margins faster than most businesses realize. A shipment delayed by a week, a container sitting in the yard for days longer than necessary, a missed consolidation opportunity—these aren't small inefficiencies. They compound. They stack. And by the time you see the damage on your P&L, the money is already gone.