Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website operated by First Harbor Global Logistics Inc. ("FHL," "we," "our," or "us") at [website URL] (the "Site"). By accessing or using the Site, you agree to be bound by these Terms.

If you do not agree with these Terms, do not use the Site.

1. About First Harbor Global Logistics

FHL is a logistics company headquartered in Singapore with subsidiary operations in the Philippines. We provide freight forwarding, container yard operations, warehousing, export packaging, trucking, marine insurance, and related supply chain services. Our website serves as an informational resource and a point of contact for prospective and existing clients.

2. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates any applicable law or regulation in Singapore, the Philippines, or any other jurisdiction
• Attempt to gain unauthorized access to any part of the Site, its servers, or any connected systems
• Use the Site to transmit any advertising, promotional material, or spam without our prior written consent
• Use any automated system, including bots, crawlers, or scrapers, to access the Site for any purpose without our prior written consent
• Introduce any viruses, malware, or other harmful material to the Site
• Impersonate or attempt to impersonate FHL, an FHL employee, or any other person or entity

3. Quote Requests and Inquiries

The Site allows you to submit quote requests and service inquiries through forms and scheduling tools. By submitting a request, you understand that:

• A quote request is not a binding contract or commitment by either party
• Quotes provided by FHL are estimates based on the information you provide and are subject to change based on actual cargo specifications, route conditions, carrier rates, and regulatory requirements
• FHL reserves the right to decline any service request at its sole discretion
• Formal service agreements, if entered into, will be governed by separate contracts between you and FHL

All pricing, rates, and service descriptions displayed on the Site are for informational purposes only and do not constitute a binding offer.

4. Service Descriptions

The information provided on the Site about FHL's services, capabilities, and coverage is intended for general informational purposes. While we make reasonable efforts to keep the information accurate and up to date:

• Service availability may vary by region, route, and cargo type
• Specific service terms, timelines, and pricing are subject to individual agreements
• References to partnerships or network coverage indicate collaborative relationships and do not imply joint ventures, agency arrangements, or guarantees of service availability through specific partners

5. Intellectual Property

All content on the Site, including text, graphics, logos, images, icons, videos, software, and the overall design and arrangement of the Site, is the property of FHL or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from the Site without our prior written permission, except for:

• Viewing and printing pages for your own personal, non-commercial use
• Downloading materials expressly made available for download (e.g., lead magnets, guides, checklists)

The FHL name, logo, and tagline "First to move, first to deliver" are trademarks of First Harbor Global Logistics Inc. You may not use these marks without our prior written permission.

6. User-Submitted Content

When you submit information through our forms, email, or other communication channels, you grant FHL a non-exclusive, royalty-free right to use that information for the purpose of responding to your inquiry, providing services, and improving our operations. You represent that any information you provide is accurate and that you have the right to share it.

You are solely responsible for the accuracy and completeness of any information you provide, including cargo descriptions, shipment specifications, and contact details. FHL is not liable for any errors, delays, or additional costs arising from inaccurate or incomplete information provided by you.

7. Third-Party Links and Services

The Site may contain links to third-party websites, tools, or services that are not owned or controlled by FHL. These include:

• Calendly (appointment scheduling)
• MailerLite (email communications)
• External tracking portals

We are not responsible for the content, privacy policies, or practices of any third-party websites or services. Your use of third-party services is governed by their respective terms and policies.

8. Disclaimer of Warranties

THE SITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, FHL DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

FHL does not warrant that:

• The Site will be available at all times or operate without interruption or error
• The content on the Site is accurate, complete, or current
• Any defects or errors will be corrected
• The Site is free of viruses or other harmful components

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FHL, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF FHL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

In no event shall FHL's total liability to you for all claims arising from or related to the Site exceed the amount you paid to FHL, if any, during the twelve (12) months preceding the claim.

This limitation of liability applies to claims arising from the use of the Site only. Liability related to logistics services, shipments, cargo handling, insurance, and other operational services is governed by the specific terms of your service agreement with FHL and applicable international trade and transport conventions.

10. Indemnification

You agree to indemnify, defend, and hold harmless FHL, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Site
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any information you provide through the Site that is inaccurate, misleading, or infringes on the rights of a third party

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Singapore, unless the dispute relates specifically to FHL's Philippine operations, in which case the courts of Manila, Philippines shall have jurisdiction.

Nothing in this clause limits the application of mandatory consumer protection laws in your jurisdiction of residence.

12. Modifications to the Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted to the Site with an updated "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.

If we make material changes to these Terms, we will make reasonable efforts to provide notice, such as posting a prominent notice on the Site.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FHL regarding your use of the Site. These Terms do not govern the provision of logistics services, which are subject to separate service agreements.

15. Contact Us

If you have questions about these Terms, please contact us:

First Harbor Global Logistics Inc.

Singapore Office:27 Mandai Estate #07-05Innovation Place Singapore

Philippines Office:Unit 301, Chinohills Development IncEscolta Street, Binondo, Manila

Email: [legal email address]

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Freight costs eat into margins faster than most businesses realize. A shipment delayed by a week, a container sitting in the yard for days longer than necessary, a missed consolidation opportunity—these aren't small inefficiencies. They compound. They stack. And by the time you see the damage on your P&L, the money is already gone.